How to Raise a Complaint

Last updated: October 2026

We want every homeowner who reaches out to Launchedstream Plumbing to be treated fairly and honestly. If something went wrong, please let us know. This page shows how to complain and what happens next. It is a general template and is not legal advice.

What You Can Tell Us About

You are welcome to contact us about:

• Your experience when you called or contacted Launchedstream Plumbing
• The way your personal information was handled
• Anything on this website that seems unclear or wrong
• The behavior of a plumber we connected you with

If the Problem Is With a Provider

Providers in our network are independent businesses. They are responsible for their own estimates, prices, work and customer service. If you are unhappy with work done in your home, a good first step is usually to raise it with the plumber directly and keep a written record.

Please tell us too. What you share helps us keep our network honest, and providers who repeatedly fall short of what we expect may be removed. Keep in mind that Launchedstream Plumbing cannot settle contract disputes, refund money for a provider's work or make decisions for a provider.

Sending Your Complaint

Email contact@launchedstream.lat and include:

• Your name and a way to reach you
• The date you contacted us or the plumber
• The number you called or the form you used, if you remember
• The provider's name, if you know it
• A clear account of what happened and what outcome you hope for

After You Write

We will confirm we received your complaint by email, usually within a few business days. Then we will look into what happened, which may include contacting the provider. After that, we will reply with what we found and any steps we are taking.

Still Not Satisfied?

If our answer does not feel right, reply and ask us to take another look. You can also contact your state's consumer protection office or attorney general, or your local Better Business Bureau. For concerns about plumbing work itself, your state or local plumbing licensing board may be able to help.

Contact

Email: contact@launchedstream.lat